Water Department
At the The City of Dalworthington Gardens Texas, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
The City of Dalworthington Gardens Utility Services Department is responsible for billing, payment processing, new service connections and service terminations for water, sewer and garbage services. Bills are generated around the 15th of each month and are due by the 10th of the following month.
If payment is not received in the office by the 10th, a penalty charge will be assessed and a past due notice is mailed. If payment is not received by the due date shown on the past due notice, a $40 cutoff fee will be assessed and your water service is subject to be shut off. The past due amount and cutoff fee are required to be paid before service is restored.
The City offers several payment methods to pay your bill.
- Bank Draft. Drafts are processed on the 5th of each month. If the 5th falls on a weekend, drafts will be processed on the next business day.
Download the Draft Authorization Form and submit by mail to 2600 Roosevelt Drive, DWG TX 76016, fax to (817) 265-4401, deliver in-person during normal business hours, or place in the night-drop box in the City Hall lobby.
- On-line Website Credit Card Payments –To pay your water bill online, click here. Only Visa, MasterCard and Discover cards are accepted. Payments made online will not be processed until the following business day.
- GovPay Credit Card Payments – Credit Card payments can be made over the phone by calling 1-888-604-7888 or you may click here to be automatically directed to the GovPay website. All credit cards are accepted. You will need the location code of 1019 and your account number to make a payment. Payments will not be processed until the following business day. *Please note that GovPay charges a fee based on the amount paid.
- Mail – Payments can also be made by mailing check or money order to: City of DWG, Attn: Water Dept, 2600 Roosevelt Drive, DWG TX 76016 or payment can be made by using electronic bill pay online service through your bank.
- Payments can be made at City Hall located at 2600 Roosevelt Drive, DWG TX during regular business hours Monday-Friday 8:30am till 5:00pm. For your convenience, payments can be dropped off in the night drop box in the City Hall lobby after regular business hours. The doors will be locked between the hours of 10:00pm and 7:00am. Please press the white CALL button to open the door for entry into the building.
On September 15, 2022, the City approved Resolution 2022-16 amending the volume rates for water and sewer, which will be effective on the October 2022 bill.
After Hours Emergency
After hours emergency water line breaks and wastewater backup calls can be made to the Dalworthington Gardens DPS Dispatch at 817-275-1234.
Electricity is delivered by Oncor.
Go to www.powertochoose.com to view a list of electricity providers.
If you are experiencing a power outage, please contact Oncor at (888) 313-4747.
Gas is delivered by Atmos Energy. Contact them by phone at 1-800-460-3030 or by visiting their website www.atmosenergy.com
On September 15, 2022 the City of Dalworthington Gardens approved FY 2022-23 Budget amending the rates for water & sewer. The rate increase will be reflected on the October 2022 billing.
On February 16, 2023 the City of Dalworthington Gardens approved Resolution 2023-01 Garbage rate increases effective on the March 2023 billing.
| RESIDENTIAL WATER RATES | Prior Rates | New Rates |
|
Monthly Minimum Rate (includes 1st 2,000 gallons) |
$ 30.00 | $ 30.00 |
| Volume Rate per 1,000 gallons | $ 4.25 | $ 4.46 |
| SAMPLE WATER BILL 10,000 Gallons | ||
| Minimum Charge | $ 30.00 | $ 30.00 |
| Volumetric Cost | $ 34.00 | $ 35.68 |
| Total Sample Bill | $ 64.00 | $ 65.68 |
| COMMERCIAL WATER RATES | Prior Rates | New Rates |
Monthly Minimum Rate (includes 1st 2,000 gallons) |
$ 55.00 | $ 55.00 |
| Volume Rate per 1,000 gallons | $ 4.25 | $ 4.46 |
| SAMPLE WATER BILL 10,000 Gallons | ||
| Minimum Charge | $ 55.00 | $ 55.00 |
| Volumetric Cost | $ 34.00 | $ 35.68 |
| Total Sample Bill | $ 89.00 | $ 90.68 |
| BULK WATER RATES | Prior Rates | New Rates |
| Monthly Minimum Rate | $ 350.00 | $ 350.00 |
| Volume Rate per 1,000 gallons | $ 9.75 | $ 9.75 |
| RESIDENTIAL SEWER RATES | Prior Rates | New Rates |
|
Monthly Minimum Rate (includes 1st 2,000 gallons) |
$ 25.00 | $ 25.00 |
| Volume Rate per 1,000 gallons (15,000 gallons max) | $ 4.00 | $ 4.20 |
| SAMPLE SEWER BILL 10,000 Gallons | ||
| Minimum Charge | $ 25.00 | $ 25.00 |
| Volumetric Cost | $ 32.00 | $ 33.60 |
| Total Sample Bill | $ 57.00 | $ 58.60 |
| COMMERCIAL SEWER RATES | Prior Rates | New Rates |
|
Monthly Minimum Rate (includes 1st 2,000 gallons) |
$ 55.00 | $ 55.00 |
| Volume Rate per 1,000 gallons | $ 4.00 | $ 4.20 |
| SAMPLE SEWER BILL 10,000 Gallons | ||
| Minimum Charge | $ 55.00 | $ 55.00 |
| Volumetric Cost | $ 32.00 | $ 33.60 |
| Total Sample Bill | $ 87.00 | $ 88.60 |
| GARBAGE SERVICE | ||
| Monthly Rates (sales tax not included) | Prior Rates | New Rates (effective 3/23) |
| Residential w/recycling | $ 16.94 | $ 17.47 |
| Additional cart | $ 2.24 | $ 2.35 |
| Commercial curb pickup | $ 22.08 | $ 23.20 |
| Commercial addt'l recy cart | $ 6.28 | $ 6.60 |
Our Meters
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due, can I get an extension?
Please contact our office at 817-274-7368 and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office at 817-274-7368 and we will help resolve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
When will water be turned on for new service?
Customer must be available at location between the hours of 9:00am to 11:00am or 12:00pm to 3:00pm. The time schedule to select is on the Application for City Services (New Water Services).